Some of you may have heard the term and some are perhaps even making good use of one right now. And then there are still some who’ve never heard of what a virtual receptionist actually is and are mostly those outside of the world of doing business. So, whatever the case may be, let’s delve into what they’re all about
The virtual receptionist has come to be utilised in many sectors of the business arena and refers to somebody who answers phones or carries out the normal duties of an on-site receptionist, but who is not based on the business’s actual location.
- People such as customer service reps, answering service personnel, and consulting schedules can all indeed be labelled as a virtual receptionist should they be working somewhere off-site or at a remote location. In fact, in nearly all cases, the receptionists are working from their home office.
On Call Always
Any business that employs virtual workers will assist in improving their customer service by longer hours of availability, and a covering of practically all time zones,plussavingmoney on overheads and payroll costs. It is in such a role, that business answering services from Message Direct will commonly involve the taking of incoming phone calls and a lot more.
- In many cases, such calls are for product ordering or enquiries about product ordering, however, retail is just one field that makes use of virtual workers.
- For example, medical staffing services frequently employ these receptionists to answer any calls after hours and to help schedule temporary workers to fill in at hospitals which may be short of staff.
The employee will have the flexibility to professionally work from either home or elsewhere, whilst the employer makes saving on things such as computer hardware, electricity, and various other operating charges.
More for Those Interested in Employment
Because this type of job title and description can be so varied, any person looking to work in such a position, should be somewhat careful when seeking this kind of employment. In fact, while there are a number of renowned and well-established companies which have work for such receptionists, they are often not that well-advertised.
Stay clear ofcompanies that offer employment, but charge for things such as software which they claim are required to do the job. In the majority of cases, a reputable virtual receptionist company job offer requires only have a computer (and back up) with high-speed Internet, a landline telephone, anda noise-cancelling headset.
Moving Forward with the Times
Businesses that make use of business answering services are varied and can range all the way from solicitors, insurance companies, sports retailers to medical answering services and television advertising companies.
And oddly enough, you may even have dealt with one or more already when ordered a product or contacted a company’s customer service department, without being aware of it!
Then we have also started using a brilliant operational dashboard recently and have been having great results from it, so definitely have a look into that.